PRIVACY POLICY

Rolling Wellness (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, telemedicine services, and related communications.

Information We Collect

We may collect the following types of information when you use our services:

  • Personal Identifiers: Name, date of birth, address, phone number, email address.
  • Health Information: Medical history, medications, lab results, allergies, diagnoses, treatment plans, and other information you provide to us during telemedicine or in-person consultations.
  • Billing Information: Payment details, insurance information (if applicable), and transaction records.
  • Technical Information: IP address, browser type, and site usage data collected automatically for security and optimization purposes.

How We Use Your Information

We use your information to:

  • Provide medical care, treatment, and telemedicine services.
  • Communicate with you regarding appointments, treatment plans, offerings and test results.
  • Process billing and payments.
  • Maintain compliance with state and federal laws, including HIPAA.
  • Improve the quality and security of our services.

Communication Practices

  • We may contact you via phone, email, text message, or secure portal regarding your health care, unless you opt out of certain communication methods.
  • By providing your contact information, you consent to receive appointment reminders, service updates, offerings and health-related communications.
  • Electronic communications may not always be fully secure; however, we use reasonable safeguards and HIPAA-compliant systems whenever possible.

Disclosure of Information

We do not sell or rent your information. We may share your information only in the following circumstances:

  • With Your Consent: When you authorize us to share your records with another provider, specialist, or family member.
  • For Treatment, Payment, and Health Care Operations: As permitted under HIPAA.
  • As Required by Law: To comply with legal obligations, subpoenas, court orders, or regulatory requirements.
  • Business Associates: With vendors who perform services for us under HIPAA-compliant agreements.

Your Rights

You have the right to:

  • Access and request a copy of your medical records.
  • Request amendments to your health information.
  • Receive an accounting of disclosures of your information.
  • Request restrictions on how your information is used or shared.
  • Request confidential communications by specific methods (e.g., only via secure portal).
  • File a complaint if you believe your privacy rights have been violated.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure. All medical data is stored on HIPAA-compliant platforms.

Retention of Information

We retain your personal and medical records as required by law and professional guidelines. When records are no longer needed, they are securely destroyed or anonymized.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The “Effective Date” at the top will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

Rolling Wellness
Email: questions@rollingwellness.life
Phone: 702-603-0754

 

Compliance Note: This Privacy Policy is designed to align with HIPAA, HITECH, and applicable state privacy laws. It does not create any contractual or legal rights beyond those required by law.

LEGIT SCRIPT CERTIFIED PHARMACY PARTNERS

Our Pharmacy Partners

Rolling Wellness is committed to the highest standards of safety, compliance, and patient care. We only partner with LegitScript Certified Pharmacies, which means each pharmacy has undergone rigorous review to ensure compliance with federal and state laws, industry best practices, and patient safety standards. LegitScript certification verifies that the pharmacies we work with meet strict criteria for legitimacy, transparency, and ethical practices in dispensing medications.

All prescriptions ordered through Rolling Wellness are transmitted directly from the pharmacy to the patient—we do not dispense or distribute medications from our clinic. This ensures that your prescriptions are filled securely, accurately, and in accordance with regulatory requirements.

Our trusted pharmacy partners include:

Quality Compounding Pharmacy of America

  • Las Vegas, NV
  • Phone: (702) 832-0224

Foothills Pharmacy

  • Yuma, AZ
  • Phone: (928) 341-1510

Promise Pharmacy

  • Palm Harbor, FL
  • Phone: (727) 772-6654

Belmar Pharmacy

  • Golden, CO (serving Arizona and other states)
  • Phone: (800) 525-9473

If you have questions about your prescription, you may contact the pharmacy directly using the information above, or reach out to us for assistance.

COMMUNICATION POLICIES

At Rolling Wellness, we value your trust and are committed to protecting your privacy while maintaining compliance with state and federal communication laws. This Communications & Marketing Policy explains how we use email, SMS, and other methods to stay in touch with you.

Consent to Receive Communications

  • By providing your phone number or email address, you consent to receive health-related communications, appointment reminders, account updates, and promotional messages from Rolling Wellness.
  • Consent is not a condition of receiving care or services. You may continue to receive medical treatment even if you choose not to participate in our marketing or SMS programs.
  • You will always have the ability to opt out of marketing messages without affecting your medical care.

Types of Communications We Send

We may send communications through phone, email, or SMS regarding:

  • Appointment reminders and scheduling updates.
  • Health education and patient resources.
  • Service updates, promotions, discounts, and new treatment announcements.
  • Wellness programs, membership opportunities, and special events.

Marketing messages will always be clearly identified as promotional.

SMS/Text Messaging Compliance

Rolling Wellness complies with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for SMS messaging.

  • Message frequency may vary but will generally be limited to [insert estimated range, e.g., “2–6 messages per month”].
  • Message and data rates may apply, depending on your carrier.
  • You may opt out at any time by replying STOP to any message. To re-subscribe, text START or re-enroll through our website.
  • For help, text HELP or contact us using the information below.
  • We do not sell or share your phone number with third parties for marketing purposes.

Email Marketing Compliance

We comply with the CAN-SPAM Act for email communications.

  • All promotional emails will include our business contact information.
  • Each email will include a clear unsubscribe link allowing you to opt out of marketing emails at any time.
  • Once unsubscribed, you will not receive further marketing emails unless you re-subscribe.
  • Transactional or service-related emails (e.g., appointment confirmations, lab results, billing notices) are not considered marketing and will continue as part of your care.

HIPAA & Patient Privacy

  • We safeguard your protected health information (PHI) under HIPAA and will not disclose PHI in marketing emails or SMS without your explicit authorization.
  • Sensitive medical details will only be sent via secure and HIPAA-compliant channels (e.g., secure portal, encrypted email).

Opt-Out & Consumer Rights

You have the right to control how we communicate with you:

  • SMS: Reply STOP to unsubscribe at any time.
  • Email: Click the “Unsubscribe” link in any marketing email.
  • Written Request: Contact us directly to adjust your communication preferences.

We will process all opt-out requests promptly and within the timelines required by law.

Changes to This Policy

We may update this Communications & Marketing Policy from time to time to reflect changes in law or business practices. The “Effective Date” at the top will be updated with each revision.

Contact Information

If you have questions about this policy or wish to update your preferences, please contact us:

Rolling Wellness
Email: questions@rollingwellness.life
Phone: 702-603-0754